Very great help made everything understandable and knowledgeable. Five stars would definitely recommend to a friend

Purchased my first policy with Heather today! She was professional, very knowledgeable, and answered all of my questions! I appreciate the excellent customer service which is definitely hard to come by.

Melissa was great helping me add renters insurance to my policy! She was very knowledgeable and kind. Would definitely recommend this location!

I feel compelled to share my frustrating and disheartening experience with State Farm so that others can be aware of what to expect. I filed a homeowner’s insurance claim due to storm and weather damage. A licensed contractor provided detailed estimates and documentation, but the claim was "partially denied" despite clear evidence of significant damage. The initial adjuster sent by State Farm showed up late and, to my surprise, had less than two years of experience. They never shared any photos or documentation, nor did they address or acknowledge the discrepancies with the contractor’s report. I appealed and was told a new adjuster would be sent. Instead, the same adjuster came back, again offering no pictures and simply stating they "believed" the damage wasn’t from the reported date of loss. It took a full month just to get this second visit. Even with confirmation from the National Weather Service that severe storms occurred on the date in question, State Farm denied the claim based on "timing" and suggested I file a new claim with a different date. This felt like they were dodging responsibility. On the third attempt, I was finally told a new adjuster would arrive. I arranged for my contractor to meet them on-site, only for the new adjuster to completely no-show without any call, email, or explanation. My contractor wasted over 2 hours waiting. No accountability. No follow-up or email from the adjuster. Just silence. While Elijah, my account representative, has tried to be helpful and responsive, nothing has changed. I feel severely underserved and taken advantage of by State Farm. This has dragged on with no resolution, no fairness, and no justice. If you're thinking of insuring your home with State Farm, think twice. This experience has been beyond disappointing for someone trying to make sure their home is protected and safe.

I recently got auto and motorcycle insurance through Adam Worrell’s agency, and I couldn't be happier with the experience. Heather, who assisted me throughout the process, was absolutely fantastic. She was extremely helpful, diligent, and went above and beyond to find me the best price possible. The level of service and professionalism was outstanding. I highly recommend Adam Worrell’s office to anyone looking for insurance!